Thank you for shopping with Sanelo Tour. We are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and deliver orders.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Method
We currently offer Cash on Delivery (COD) as our sole payment and shipping method. This means you will pay for your order in cash at the time of delivery.
3. Delivery Time
Delivery times may vary depending on your location. Most orders are delivered within 3 to 7 business days after processing. Remote or rural areas may take slightly longer.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you place your order. Some locations may be eligible for free shipping promotions, which will also be clearly stated.
5. Order Confirmation and Tracking
Once your order is confirmed, you will receive a notification via email or SMS with estimated delivery details. Tracking may be provided if available in your delivery region.
6. Delivery Attempt
Our delivery partner will attempt to deliver your package to the address provided at checkout. Please ensure someone is available to receive the package and complete the COD payment. If the delivery fails after multiple attempts, the order may be returned to us.
7. Incorrect Address
It is your responsibility to provide accurate and complete shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
8. Contact Us
If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at [email protected].