At Sanelo Tour, we want you to be completely satisfied with your purchase. If for any reason you receive a damaged, defective, or incorrect product, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged or defective upon arrival.

  • You received the wrong item.

To be eligible for a return:

  • You must contact us within 3 days of receiving the item.

  • The item must be unused, in its original packaging, and in the same condition as received.

2. Return Process

To initiate a return, please contact our customer service team at:

Email: [email protected].

Provide your order number, a description of the issue, and photos if applicable. Our team will verify the issue and guide you through the return process.

3. Return Pickup

If your return is approved, we will arrange for a pickup at your delivery address. Please ensure the item is securely packed for return.

4. Refunds

Since we offer Cash on Delivery (COD) only:

  • Refunds will be processed through a suitable method such as bank transfer or mobile payment once the returned item is received and inspected.

  • Refunds may take 5 to 10 business days to reflect after approval.

5. Non-Returnable Items

We do not accept returns for:

  • Used or damaged products not caused by us.

  • Items returned beyond the 3-day window.

6. Exchange Option

If available, you may request a replacement instead of a refund for damaged or incorrect items. This will be arranged at no extra cost after the returned item is received.

7. Contact Us

For any questions about our return and refund process, feel free to contact us at [email protected].